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  • Top tips for autumn kerb appeal

    Top tips for autumn kerb appeal

    I feel honoured that my neighbours always complement me on my entry way and garden space to the front of my home. ‘Lynn’ they say in a good natured way ‘you put the rest of us to shame!’  ‘How do you do it?’ I get asked a lot about adding a seasonal touch to the outside of the home as well as the inside and especially at this time of year. Your summer plants are starting to fade, the days are turning cooler and you’re just not ready to let go of summer. Rather than mourn the passing of summer...

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  • Did your customer service offer a moment of truth today?

    Did your customer service offer a moment of truth today?

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    Let me share a couple of moments of truth from my day today. It’s been a long one. I’ve been tramping round a trade show all day before making my weary way back to my hotel. I’d planned to pick up my bag, catch up on some work for an hour or two then head to the station for a late train home — a slave to the post 6pm ticket bargain! I trundled into the hotel bar (which at 4pm was deserted) and was greeted warmly by the barman. We chatted as I looked around, mentally attempting to pick the best...

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  • 5 Top Tips for a quick and easy home decor update!

    5 Top Tips for a quick and easy home decor update!

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    Right now you’re in a panic. You agreed to host the next book club night but your entertaining space feels more ‘drab and bleak’ than ‘cool and chic’. Right now you’re bored. Your decor is just, well...dull! The big stuff - carpet, walls, furniture etc are all ok but you’re fed up looking at the same accessories you had when ‘Changing Rooms’ was on. The first time round. Right now you have house envy. You feel like your friends’ homes all look pulled together while yours….well….just lacks something!  Stop! Before you start ringing all the local interior designers and decorators...

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