Blog

  • Did your customer service offer a moment of truth today?

    Did your customer service offer a moment of truth today?

    Let me share a couple of moments of truth from my day today. It’s been a long one. I’ve been tramping round a trade show all day before making my weary way back to my hotel. I’d planned to pick up my bag, catch up on some work for an hour or two then head to the station for a late train home — a slave to the post 6pm ticket bargain! I trundled into the hotel bar (which at 4pm was deserted) and was greeted warmly by the barman. We chatted as I looked around, mentally attempting to pick the best...

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  • 5 Top Tips for a quick and easy home decor update!

    5 Top Tips for a quick and easy home decor update!

    Right now you’re in a panic. You agreed to host the next book club night but your entertaining space feels more ‘drab and bleak’ than ‘cool and chic’. Right now you’re bored. Your decor is just, well...dull! The big stuff - carpet, walls, furniture etc are all ok but you’re fed up looking at the same accessories you had when ‘Changing Rooms’ was on. The first time round. Right now you have house envy. You feel like your friends’ homes all look pulled together while yours….well….just lacks something!  Stop! Before you start ringing all the local interior designers and decorators...

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